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      Complaints

    Complaints

    LRG are committed to providing the highest standard of service to all of our customers and the community.
    One of the ways we continue to improve our service is by listening and responding to the views of our customers.
    To find out how to lodge a formal complaint, please download the relevant complaints procedure document.
     

    • Complaints Procedure – Acorn Group – Sales
    • Complaints Procedure – Alexander & Co
    • Complaints Procedure – Boyer
    • Complaints Procedure – First for Auctions
    • Complaints Procedure – GCS Estate Management
    • Complaints Procedure – Gibbs Gillespie New Homes
    • Complaints Procedure – Gibbs Gillespie Sales & Lettings
    • Complaints Procedure – Glide Lettings
    • Complaints Procedure – Hose Rhodes Dickson Sales
    • Complaints Procedure – Leaders New Homes
    • Complaints Procedure – Leaders Sales & Lettings
    • Complaints Procedure – LRG Corporate
    • Complaints Procedure – LRG Land
    • Complaints Procedure – Moginie James Sales & Lettings
    • Complaints Procedure – Peter Ball & Co
    • Complaints Procedure – Portico Sales & Lettings
    • Complaints Procedure – Romans
    • Complaints Procedure – Romans Commercial Property Sales
    • Complaints Procedure – Romans New Homes
    • Complaints Procedure – Romans Surveyors and Valuers
    • Complaints Procedure – Scottfraser
    • Complaints Procedure – SOWN Shared Ownership
    • Complaints Procedure – Stirling Akroyd
    • Complaints Procedure – Three Sixty Inventories
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    Building 1, 
    Meadows Business Park, 
    Blackwater, Camberley GU17 9AB

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    © MAP Surveyors 2026 All Rights Reserved all 3rd party trademarks acknowledged. Maitlands Acorn Professional Limited, a limited company registered in England.

    Acorn Limited T/A Start Financial Services is a trading name of LRG Financial Services Limited which is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorised and regulated by the Financial Conduct Authority.

    Acorn, Langford Russell, Start, MAP & John Payne are trading names of Acorn Limited. Registered in England No. 4398269. Registered Office: Building 1, Meadows Business Park, Blackwater, Camberley GU17 9AB. Please note all calls to and from The Acorn Group may be recorded for training and monitoring purposes.

    Company Registration number: 05043613